#90shelpdesk

So on twitter today people have been reminiscing about 90s help desk issues.

Takes me back to when I was working on a product support desk and we’d have to send out anything up to 12 floppy disks to customers. Ah memories.

A typical service desk incident (or helpdesk call as they were known then) would involve us talking someone who had zero technical skills through installing a product.

Customer: "How do I install Forms on Disk?" 
Me: "Put in disk 1. Click File open, go to A:\, double-click setup.exe"
Customer: "Argh! It's making an odd whirring noise!"
Me: "That's fine. It's supposed to do that"
Customer: "I've got a message on the screen asking me to press next"
Me: "Press next"
Customer: "Argh! It's making an odd whirring noise again!"
Me: "That's fine. It's supposed to do that"
Customer: "It's asking me to put in disk 2"
Me: "Put in the disk marked 'Disk 2'"
Customer: "Nothing is happening"
Me: "Press OK"
Customer: "I've pressed the O and the K but nothing happened"
Me: *think "Oh dear god..." to customer "Press the OK button on the screen"

<repeat most of the above for the next 11 disks...>

Me: "Well done, you've finished installing the product"
Customer: "We've only got 12 more computers to do."
Me: "Kill me now"

Just think how far we’ve come…

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Posted on 31 May, 2013, in Uncategorized and tagged . Bookmark the permalink. 1 Comment.

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