So on twitter today people have been reminiscing about 90s help desk issues.
Takes me back to when I was working on a product support desk and we’d have to send out anything up to 12 floppy disks to customers. Ah memories.
A typical service desk incident (or helpdesk call as they were known then) would involve us talking someone who had zero technical skills through installing a product.
Customer: "How do I install Forms on Disk?" Me: "Put in disk 1. Click File open, go to A:\, double-click setup.exe" Customer: "Argh! It's making an odd whirring noise!" Me: "That's fine. It's supposed to do that" Customer: "I've got a message on the screen asking me to press next" Me: "Press next" Customer: "Argh! It's making an odd whirring noise again!" Me: "That's fine. It's supposed to do that" Customer: "It's asking me to put in disk 2" Me: "Put in the disk marked 'Disk 2'" Customer: "Nothing is happening" Me: "Press OK" Customer: "I've pressed the O and the K but nothing happened" Me: *think "Oh dear god..." to customer "Press the OK button on the screen" <repeat most of the above for the next 11 disks...> Me: "Well done, you've finished installing the product" Customer: "We've only got 12 more computers to do." Me: "Kill me now"
Just think how far we’ve come…